1. Buyer may be entitled to a refund for prepaid Orders. Enchanter Corporation Pvt Ltd., retains the right to retain the penalty payable by the Buyer in Section I(2) from the amount refundable to him/her. The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in an Order or the complete Order, is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason;
2. Buyer may be entitled to a refund upto 100% of the Order value if PDP fails to deliver the Order due to a cause attributable to either PDP or Enchanter Corporation Pvt Ltd.,, however such refunds will be assessed on a case to case basis by Enchanter Corporation Pvt Ltd.,.
3. Our decision on refunds shall be final and binding.
4. All refund amounts shall be credited to Buyer’s account as may be stipulated as per the payment mechanism of Buyer’s choice, the estimated timelines are detailed as below, in case Buyer don't choose to credit it to Buyer’s wallet with his/her Enchanter Corporation Pvt Ltd., Account;
|
Process |
Payment Method |
Refund Source |
TAT |
|
Order Edit /Cancellation/Compensation/Payment Failure |
Net Banking |
Source |
5-7 Business Days |
|
Debit/Credit Cards |
Source |
5-7 Business Days |
|
|
UPI |
Source |
2 Hours |
|
|
Amazon Pay (Wallet) |
Source |
5-7 Business Days |
|
|
Amazon Pay (CC/DC/NB) |
Source |
5-7 Business Days |
|
|
Phone Pe (Wallet) |
Source |
5-7 Business Days |
|
|
Phone Pe (CC/DC/NB) |
Source |
5-7 Business Days |
|
|
Wallets-Paytm/Mobikwik/Freecharge |
Source |
2 Hours |
|
|
Lazy Pay |
Source |
2 Hours |
|
|
Sodexo |
Source |
5-7 Business Days |
5. In case of payment at the time of delivery, Buyer will not be required to pay for:
1. Orders where packaging is either tampered or damaged at the time of delivery;
2. Wrong Order being delivered; or
3. Items missing from Buyer’s Order at the time of delivery.
Provided the same is communicated to Enchanter Corporation Pvt Ltd., Customer Care through the Platform before the Order is marked delivered.
Important Note 1: The Buyer shall verify his/her Order and the products before providing OTP to the PDP and any issue with respect to the product or Buyer’s Order shall be notified immediately, and cancellation request shall be placed before providing OTP to the PDP. Once OTP is provided to the PDP, it shall be deemed that the Buyer has accepted delivery of his/her Order and once he/she has accepted delivery, the Buyer cannot cancel the Order and/or claim refund.
Important Note 2: In case of the complaint of any spurious product, the liability shall solely lie with the Merchant selling the product. Enchanter Corporation Pvt Ltd., is merely facilitating the transactions between the Merchant and the Buyer and therefore, Enchanter Corporation Pvt Ltd., shall assume no liability with respect to the products sold by the Merchant. Enchanter Corporation Pvt Ltd., strictly discourages dealing of any spurious product on its Platform and shall reserve the right to report such incidents to the concerned authorities for appropriate legal actions.